All of our parts have core deposits on them. This
means that we require your old part back. In order to ensure that we get your
old part back we put a deposit on the part. After installation, we'll have you
or the mechanic send the part back to us. If you purchased an optional
ARS label, then the shipping costs include the return of the core, so you do
not have to worry about that. When we get your good part back we refund the
The only time core refunds are not given is when the part is visibly damaged or stripped, such as from an accident.
All cores must be received within 90 days for full credit. Cores received after that time are subject to a $10 fee and Market rates. Please see below to determine which cores are good and will be receiving credit.
Core refunds are credited once a week. Please allow two weeks to receive your core refund from when we receive the core. Cores are returned ground, so this may take up to 6 days. If you paid via credit card, we will put the credit right back on your card. Even after we process the credit to your card, it can take 3 business days for you credit card company to post it. If you paid via COD or other, we will mail you a check.
Please do not call or email about core credits until 1) You have checked the date that we received your core by entering your tracking number at ups.com 2) Have waited at least two weeks from that date and 3) Have already checked your credit card statement or mail box.
We apologize for sounding harsh, but we refund thousands of core deposits each year and are inundated with calls and emails on this. We appreciate your understanding in this. Thank You.
Cores must be in rebuildable condition to get credit.
The following cores are NOT good and will NOT receive credit.