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CORE RETURNS  -   WARRANTY   -   POLICIES   -   RETURNS

 
Core Policies
 
 

 What is a Core?

 All of our parts have core deposits on them. This means that we require your old  part back. In order to ensure that we get your old part back we put a deposit on  the part. After installation, we'll have you or the mechanic send the part back to  us.  If you purchased an optional ARS label, then the shipping costs include the  return of the core, so you do not have to worry about that. When we get your  good part back we refund the deposit.

 How to Return a Core?

To return the core, place the old core in the same box and attach the supplied UPS sticker. If an ARS label was attached, then record the UPS tracking number. Put the ARS label over the old shipping label. Do not cut or modify the sticker in anyway. Hand to any UPS driver or return at an authorized location. Most parts are too big for  drop boxes. 

If you are shipping yourself, Click Here

 We Guarantee all good cores will be refunded within two weeks of us  receiving the core.

Core Return Policy

The only time core refunds are not given is when the part is visibly damaged or stripped, such as from an accident.

All cores must be received within 90 days for full credit. Cores received after that time are subject to a $10 fee and Market rates. Please see below to determine which cores are good and will be receiving credit.

Core refunds are credited once a week. Please allow two weeks to receive your core refund from when we receive the core. Cores are returned ground, so this may take up to 6 days. If you paid via credit card, we will put the credit right back on your card. Even after we process the credit to your card, it can take 3 business days for you credit card company to post it. If you paid via COD or other, we will mail you a check.
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Please do not call or email about core credits until 1) You have checked the date that we received your core by entering your tracking number at ups.com 2) Have waited at least two weeks from that date and 3) Have already checked your credit card statement or mail box.

We apologize for sounding harsh, but we refund thousands of core deposits each year and are inundated with calls and emails on this. We appreciate your understanding in this. Thank You.

Cores must be in rebuildable condition to get credit.  The following cores are NOT good and will NOT receive credit.

  Superchargers

  Bent or Broken Pulley
  Damaged Housing
  Damaged anything
  Locked up or frozen anything

 Turbochargers

  Damaged or broken Turbine
  Damaged Housing
  Missing or Damaged Wastegate
  Damaged anything
  Locked up or frozen anything

 Nose Cover

 
Bent or Broken Pulley
  Damaged Housing
 
Damaged anything
 
Locked up or frozen anything