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Customer Service - Warranty  
     
       
     
       
       

Warranty Policies

     
       

Turbocharger Pros offers a one year, unlimited mileage warranty on all parts sold unless otherwise noted. If you would like to purchase an extended warranty please contact us. We only offer the highest quality parts available, but in some rare cases there are manufacturer defects. If you have a defective item under warranty we offer options to make warranty service easier for you and we will send you a new replacement part. However, our warranty does not cover any labor that may be involved with your repair. In most cases you have the following options for warranty service:

1) You may return the warranty item to us for a replacement.

2) You may pay a deposit and have a replacement item sent in advance. Once you return the warranty item to us your deposit will be refunded. In either case we pay for shipping within the continental USA.

Please be sure to include some contact number(s) and email(s). Our techs will contact you with troubleshooting tips or to arrange a replacement.

Warranty Claim  

If you have a problem with one of our parts, we will need to process a warranty claim. If the part has not been installed, then please contact us and we can order up the correct parts.

The following information must be faxed to (858) 587 8778 or scanned and emailed before any replacement can be shipped.

1. A cover letter with your name, invoice number and problem. Ship to name if it was shipped somewhere else.

2. A copy of the original repair order from the shop clearly showing a flush being done and any accessory parts required being replaced. If these were not done, the warranty will be declined.

3.  If the other required parts were not purchased from us, then a copy of the invoice for those parts needs to be included. We recommend Contacting Us after you have faxed over the paperwork to ensure we got it. At that point a representative can pull the fax and process the claim.

PT Cruiser & SRT4 Neon Turbo-Part No. 40-300083 - Due to frequent system contamination, we require the oil line to be replaced in order to warranty the part. It is the customer's responsibility to provide proof of purchase and install of the oil line.

Subaru Turbochargers - Due to oil starvation caused by the banjo bolt and in accordance with Subaru's service bulletin, the factory oil feed banjo bolt must be replaced in order to qualify for warranty coverage for all Subaru turbochargers.      

Legal Warranty Version  

We warranty all automotive parts to be free from defects in material and workmanship for the period specified on your invoice. It begins from the date purchased. This warranty does not apply to parts unless the installation instructions are followed in their entirety. If instructions are not available the work should be performed by a licensed mechanic.  

This warranty does not cover any expenses incurred in the removal and / or reinstallation of the auto part. Specifically, this warranty does not cover any expenses for TIME, RENTAL, OR OTHER PARTS not purchased from us, or ANY LABOR. This warranty covers fixing or replacing the part only. This warranty is offered only to the original purchaser of the part. This warranty does not apply, and will be voided, if the auto part sold has been damaged by abuse, misuse, accident, neglect, or alteration, or if it has been repaired by anyone other than us. Your warranty will be null and void if the part fails due to improper installation. If the auto part sold should prove defective in material or workmanship within the warranty period, return the auto part to us, postage prepaid, along with your sales invoice. Your dated invoice will establish your eligibility for the warranty. We will, at our option, replace or repair the part free of charge and return it to you postage prepaid.

THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OR ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND OUR ONLY OBLIGATION ARISING OUT OF OR IN CONNECTION WITH BREACH OF WARRANTY SHALL BE THOSE STATED HEREIN. WE EXPRESSLY DISCLAIM LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE AUTO PART SOLD.

     

     
 

Contaminated Oil System Damage

 
 

Turbo destroyed by contaminants in the system. Compare the blades from the destroyed turbo on the left, to the one on the right. Failure to clean the system, including removing and inspecting ALL oil lines, can destroy a turbo. Damage to blades can only be caused by contaminants, and will void any warranty. If you are not going to install a turbo properly, don't bother.

 

 
 

Foreign Object Damage

 
 

The left turbocharger has been destroyed by some foreign object that has entered the system. Compared to the turbo on the right which is new the damage can be clearly seen. Foreign object damage will void the part warranty. Refer to the image below to see a close up view of foreign object damage.